Advanced Telephone Communication

Grade 7 · French

Semester 1 | Period 3 | Week 14

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Subject: French

Semester: 1

Period: 3

Week: 14

School Name:
Teacher’s Name:
Subject: French
Grade Level: Grade 7
Date: Week 14
Lesson Duration: 45 minutes
Week & Period: Week 14, Period 3
Topic: Advanced Telephone Communication
Sub-topic: Asking Identity, Holding, Cancelling Appointments, Dialing, Calling Back, Spelling

Learning Objectives

By the end of the lesson, students should be able to:

  1. Ask for the identity of the person they are speaking with on the phone.
  2. Politely ask someone to wait on the phone.
  3. Cancel an appointment in French using proper expressions.
  4. Dial a number and instruct others on doing so.
  5. Call back someone and spell words or names over the phone.
  6. Integrate polite expressions with advanced telephone interactions.

Previous Knowledge

Students already know:

  • Greetings, introductions, and basic telephone expressions (Week 13)
  • Present tense of basic verbs (s’appeler, être, avoir, habiter)
  • Numbers 1–100
  • Classroom vocabulary, demonstrative and possessive adjectives

 

Instructional Materials

  • Flashcards with telephone expressions and vocabulary
  • Whiteboard and markers
  • Worksheets with dialogues and fill-in-the-blanks exercises
  • Audio clips of French phone conversations
  • Students’ notebooks and writing materials

 

Lesson Development – ABC Model

A – Anticipation (Warm-up / Starter)
Time: 5–10 minutes

  • Quick review of Week 13 telephone expressions: allô, puis-je parler à …, je voudrais prendre rendez-vous.
  • Teacher asks pupils to recall polite phrases for greetings and ending calls.
    Teacher’s Role: Prompt students, correct pronunciation, and guide recall.
    Learner’s Role: Respond orally, recall previous vocabulary, and participate in discussion.

B – Building Knowledge (Main Lesson Body)

Time: 25–30 minutes

  1. Asking Identity / Asking to Hold
  • Introduce expressions with examples:
    • Qui est à l’appareil ? → Who is speaking?
    • Un instant, s’il vous plaît. → One moment, please.
    • Veuillez patienter, s’il vous plaît. → Please hold.
  • Teacher models a simple dialogue:
    • A: Allô !
    • B: Bonjour, qui est à l’appareil ?
    • A: C’est Mamadou.
    • B: Un instant, s’il vous plaît. Je vais appeler le directeur.

Extra Example for variety:

  • A: Allô, puis-je parler à Monsieur Diallo ?
  • B: Un instant, veuillez patienter, je vais vérifier s’il est là.

 

  1. Cancelling an Appointment
  • Key expressions:
    • Je voudrais annuler mon rendez-vous. → I would like to cancel my appointment.
    • Je suis désolé(e), je ne peux pas venir. → I’m sorry, I cannot come.
  • Teacher shows model dialogue:
    • A: Allô, ici Paul. J’ai un rendez-vous demain à 10h.
    • B: Oui, Monsieur.
    • A: Je voudrais annuler mon rendez-vous.
    • B: Très bien, merci de nous avoir informés.

Extra Example:

  • A: Bonjour Madame, je suis désolée, je ne peux pas venir à 15h.
  • B: Pas de problème, voulez-vous fixer une nouvelle date ?

 

  1. Dialing a Number
  • Vocabulary:
    • Composer le numéro [numéro]. → Dial the number …
    • Pouvez-vous me donner le numéro de … ? → Can you give me the number of …?
  • Teacher practices reading numbers aloud:
    • 325 → trois-deux-cinq
    • 187 → un-huit-sept
    • 490 → quatre-neuf-zéro
  • Class repeats in chorus, then individually.
  • Practice exercise: Teacher says “Composez le numéro 362” → pupils repeat: “trois-six-deux.”

 

  1. Calling Back / Spelling a Word
  • Key phrases:
    • Rappelez-moi plus tard. → Call me back later.
    • Pouvez-vous épeler votre nom ? → Can you spell your name?
  • Teacher demonstrates spelling names:
    • “Diallo” → D-I-A-L-L-O
    • “Marie” → M-A-R-I-E
  • Pupils practice spelling their own names and classmates’ names over the “phone.”

 

Learners’ Activities (Expanded & Detailed)

  1. Repetition Drill
    • Pupils repeat phrases: Qui est à l’appareil ?, Veuillez patienter, Je voudrais annuler mon rendez-vous, Rappelez-moi plus tard.
  2. Pair Work
    • Pupil A calls a “friend” or “teacher,” practicing: asking identity, asking to hold, cancelling an appointment, spelling names.
    • Pupil B responds politely.
  3. Group Work
    • Groups of 3 simulate an office call:
      • Caller = client
      • Receiver = receptionist
      • Third person = person requested (teacher/doctor/friend).
    • They rotate roles.
  4. Written Practice (Worksheet)
    Fill in blanks:
    • A: Allô ! Bonjour, ___ (qui est à l’appareil / je voudrais parler à …)
    • B: ___ (Un instant, s’il vous plaît / Veuillez patienter)
    • A: Je voudrais ___ (annuler mon rendez-vous / épeler mon nom).
  5. Oral Presentation
    • Selected pairs perform 5–6 line dialogues in front of class, ensuring inclusion of: asking identity, hold, cancelling, spelling, or dialing.

 

Assessment Checks

  1. Oral Assessment
    • Teacher listens to pairs: checks pronunciation, clarity, politeness, and correct vocabulary.
  2. Pair Performance
    • Observe: Are they able to use all target phrases in context (identity, hold, cancel, dial, recall)?
  3. Written Assessment
    • Short exercises: complete missing parts in dialogues.
      Example:
    • A: Bonjour, ___ à l’appareil ?
    • B: C’est Fatou. Je voudrais ___ mon rendez-vous.
  4. Peer Review
    • Pupils exchange worksheets and correct errors in spelling, number writing, or expressions.

 

Notes (Expanded & Detailed)

  • Stress use of “vous” for politeness.
  • Practice intonation in questions: voice rises at the end.
  • Ensure pupils can clearly pronounce numbers and spell words, since clarity is crucial on the phone.
  • Use realistic Liberian contexts: calling a teacher, making/cancelling a clinic appointment, asking for a number.

 

Assignment (Homework)

  1. Write a 6–8 line telephone dialogue including:
    • Asking for identity.
    • Putting someone on hold.
    • Cancelling an appointment.
    • Spelling a name.
  2. Practice orally with a family member or friend, simulating a real phone call.
  3. Write 5 telephone numbers (between 100–200) in digits, then write them out in French words.
    • Example: 145 → cent quarante-cinq

 

C – Consolidation (Conclusion & Assessment)
Time: 5–10 minutes

  • Recap key telephone phrases: asking identity, holding, cancelling, dialing, calling back, and spelling.
  • Volunteers perform mini dialogues for the class.
    Evaluation Method: Quick oral quiz: Teacher calls a pupil to simulate a full phone conversation using learned phrases.
    Follow-up Activity: Pupils integrate telephone expressions with classroom commands for Week 15.

 

Differentiation / Inclusive Strategies

  • Struggling learners: Provide scripts, visual prompts, and slow repetition.
  • Advanced learners: Encourage longer dialogues including multiple participants, appointments, and spelling complex names.
  • Students with disabilities: Extra time, guided practice, and peer support.

 

Teacher’s Reflection:

  • What worked well? ___________________________________________
  • What needs improvement? ____________________________________
  • Students’ engagement level: ☑ High ☐ Medium ☐ Low